Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What makes ACAI Outdoorwear different from traditional hiking gear?
We specialize in performance-led outdoorwear designed specifically for women. Our products combine technical functionality—like water resistance and thermal regulation—with a stylish, flattering fit that transitions easily from the trail to the town.
How do I find the right size for my trousers?
We offer a comprehensive size guide on each product page, including measurements for waist, hips, and varying leg lengths (Petite, Regular, and Tall). If you are between sizes, we generally recommend sizing down for a more fitted silhouette due to our high-stretch fabrics.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are easy to process through our online portal, and once received, your refund will be issued within 7-10 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my technical garments?
To maintain the water-repellent properties of your gear, we recommend washing at 30°C with a gentle detergent. Avoid fabric softeners as they can clog the technical fibers. Air drying is best, though some items can be tumble dried on low to reactivate the DWR coating.
Are your products sustainable?
We are committed to reducing our environmental impact by using recycled materials where possible and ensuring our supply chain adheres to ethical manufacturing standards. Our goal is to create durable, long-lasting pieces that reduce the need for fast-fashion consumption.